Terms & Conditions of Use
Last Updated: 18/04/2025
Welcome to Leo’s Custom Creations. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Overview
Leo’s Custom Creations (“we”, “our”, or “us”) specializes in custom-printed t-shirts, mugs, and other personalized items. These Terms apply to all users of our website and services.
2. Custom Orders
All of our products are made to order. You provide the design, text, or images for your items, and we print them according to your instructions. Please double-check your custom details before submitting your order, as we do not take responsibility for user-submitted errors.
3. Refunds & Returns
Due to the personalized nature of our products:
Custom-printed items are non-refundable and cannot be returned or exchanged, unless they arrive damaged or defective.
If your order arrives with physical damage or a printing error, please contact us within 7 days of delivery with photo evidence.
In such cases, we will offer a replacement or full refund at our discretion.
4. Intellectual Property
You must own the rights or have permission to use any images, logos, or text submitted for printing. By uploading content, you warrant that you have the legal right to use it and that it does not infringe on any third-party rights.
We reserve the right to reject any content that is offensive, unlawful, or violates intellectual property laws.
5. Order Processing & Shipping
Orders are typically processed within 3–5 business days.
Shipping times vary based on your location and the shipping method selected at checkout.
We are not responsible for delays caused by carriers or incorrect shipping information provided by the customer.
6. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our website or services. Our maximum liability is limited to the total amount paid for the order in question.
7. Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Changes will take effect immediately upon posting to our website. Continued use of the site after changes implies acceptance of the revised terms.
8. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
📧 support@leoscustomcreations.com
📞 01246 720451
📍 Leos Custom Creations.